ServicePower’s Field Resource Optimization Solution Earns “Powered by SAP NetWeaver®” Status

by CRM Today

Speeds Integration of Leading Automated Scheduling Solution for Fast ROI and Maximum Value from Existing Investments in SAP® Solutions

ServicePower, which offers tools that enable optimized service execution across the entire service chain, has announced its field resource optimization solution has received “Powered by SAP NetWeaver®” status from SAP AG. ServicePower is one of the first service chain optimization vendors to achieve this prestigious qualification, which gives current and future customers across multiple industries and countries using SAP® solutions immediate access to one of the most advanced automated scheduling solutions on the market.

The Powered by SAP NetWeaver certification of the field resource optimization solution will allow seamless process and data integration of ServicePower’s automated scheduling solution, SERVICEPower, with both the mySAP™ Customer Relationship Management (mySAP CRM) and mySAP ERP applications, along with tested and supported upgrades and faster time to value for customers.

The SAP Integration & Certification Center has certified that the ServicePower field resource optimization solution properly integrates with the SAP NetWeaver Exchange Infrastructure (SAP NetWeaver XI) component of the SAP NetWeaver platform to exchange critical data with instances of the mySAP Business Suite family of applications and is integrated successfully with the SAP NetWeaver Portal.

The SERVICEPower automated scheduling solution creates and maintains optimal service schedules to manage mobile field personnel in real-time. The ServicePower solution generates a significant return on investment—increasing field personnel productivity by more than 10 percent and reducing the cost of dispatch operations by more than 50 percent.

SERVICEPower has been interfaced with SAP solutions in the past; however, this level of certified integration takes the benefits to customers to the next level. The integration with SAP NetWeaver XI expands the ability of customers to use the ServicePower software solution in a more sustained fashion.

“Any company looking to increase productivity and efficiency within the service chain while improving profitability and service levels should consider the benefits of ServicePower’s automated scheduling solution,” commented Ian MacKinnon, president ServicePower Inc. “The seamless integration of ServicePower’s field resource optimization software solution will benefit customers using mySAP CRM and mySAP ERP by providing a proven means of integrating our solutions.”

ServicePower’s Field Resource Optimization solution is powered by SAP NetWeaver. The SAP NetWeaver platform powers the mySAP Business Suite, SAP xApps™ packaged composite applications, and partner solutions. SAP NetWeaver unifies integration technologies into a single platform and is pre-integrated with business applications, enabling change and reducing the need for custom integration.